DELIVERY & SHIPPING POLICY
All deliveries are only within Malaysia and Singapore. Please ensure the address is correct and accurate.
If the packaging seal is opened or damaged, DO NOT accept the parcel.
If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated time frame for next deliveries or pick up.
If the order is not collected within the stipulated time, the order may be delivered back to us. Do reach us via email (email@example.com) to check on the status. There wil be additional delivery charges applied should the parcel be back to us. There shall not be any refund for the amount purchased for that order.
We only use standard packaging materials for all orders.
We deliver each order to one delivery address within Malaysia and Singapore.
A standard shipping & handling fee of RM10.00 (West Malaysia) and RM15.00 (East Malaysia) for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).
STRICTLY NO REFUND for shipping & handling charges.
All orders are dispatched and delivered by the designated carrier from every Monday, Wednesday and Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
Confirmed orders will be processed within the next four (1) business working days, excluding Saturday, Sunday & public holidays.
Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
Peninsular Malaysia : 3 - 5 business working days.*
Sabah & Sarawak : 8 - 14 business working days.*
*subject to courier service’s changes.